Independent technology services

Est. 2019 — Working internationally

04 Managed Services / Managed Website

Take ongoing responsibility for the whole site.

Broader technical responsibility for the whole website, including maintenance, monitoring and coordination with the hosting provider.

Monthly price
€229
Billing
Per month, in advance
Allowance
60 minutes corrective technical support

Monthly subscription

€229 per month

Billed monthly in advance · No minimum term · 14 days' cancellation notice

04 / MANAGED WEBSITE

Managed Website is a broader ongoing management arrangement for a website the business depends on. It covers the routine technical work, releases, maintenance and monitoring needed to keep the site operating, with a named technical route when something goes wrong.

The subscription includes up to 60 minutes of corrective technical support per month, per managed website. The additional management scope is what distinguishes Managed Website from Website Care; the corrective support allowance is the same.

What is included

  • Ongoing technical responsibility for the whole website
  • Maintenance, updates and releases
  • Availability and security monitoring
  • Up to 60 minutes of corrective technical support per month, per managed website
  • Coordination with the hosting provider
  • A named technical route and a regular summary of work and incidents

02 Monthly allowance

Included Corrective Technical Support.

The allowance is a monthly allocation, not a guaranteed response time or an unlimited amount of work. It applies to this subscription and expires at the end of each billing month.

What it covers

  • Minor technical corrections and adjustments
  • Troubleshooting and diagnosis of existing functionality
  • Work initiated by the customer or proactively following monitoring, maintenance or routine technical checks
  • Time spent investigating, diagnosing and resolving corrective issues, including work performed without direct customer involvement

Routine monitoring, scheduled maintenance and standard update procedures are included in the subscription and do not consume the allowance.

Corrections required as a direct result of our own maintenance, updates or changes do not consume the allowance.

What it does not cover

  • Major repairs
  • Malware removal
  • New functionality or development work
  • Extensive investigations
  • Redesign or substantial content work
  • Work outside the agreed management scope

When the allowance is exhausted

When the 60 minutes are used, further corrective work is quoted at the standard additional technical rate of €75 per hour, in 15-minute increments, and only undertaken with your approval. Routine monitoring, scheduled maintenance, standard updates and corrections caused by our own work do not consume the allowance.

How additional work is approved

Work exceeding the monthly allowance, and work outside the agreed scope, is quoted separately where appropriate. We obtain your approval before additional work is undertaken.

Standard additional technical work: €75 per hour, 15-minute minimum billing increment.

Additional work and subscription terms

03 Other plans

Compare the rest of the range.

Each plan has a different scope and allowance. The monitoring plans include human alert review; the care plans include corrective technical support.

Website Monitoring 15 minutes human alert review €39 per month Standalone Security Monitoring 15 minutes human alert review €59 per month Website Care 60 minutes corrective technical support €189 per month
Back to all Managed Services plans

Next step

Tell us what needs to work.

An existing website, a new application or infrastructure that needs attention. Start with the problem and we will tell you what we can take on.

Discuss your requirements